Delivery Time

We offer shipping on all of our products within the continental US. Most products are available for immediate delivery and can be shipped within 10-14 buisness days. However actual delivery time depends on what you actually order. Especially, when you order oversized, too fragile or imported items.

Just few trucking companies handle oversized stuff. Most of them charge ridiculos prices for that. Most of the rest don't really care about delivering your order in one piece. Our reliable transportation partners are not available 24/7 to cover all destinations, however we are doing our best to arrange delivery asap.

Fragile merchandize needs to be carefully inspected for scratches, chips and cracks at our warehouse. In must be overpacked (in all possible means, if you order one - you'll see) to ensure the item will be delivered undamaged. And the same careful selection of shipping company, because neither we nor you want the merchandize to be delivered in shards.

We have lots of imported merchandize in our warehouse - different finishes and different upholsteries, but thanks to our overseas partners, much more is available to backorder. However, we need to order the merchandize first. The order must be put together at European factory, send out by truck to the port, loaded to the vessel and cleared out by customs. Even the fastest cargo ship need almost 3 weeks to cross the Atlantic. Then cargo must be cleared out by US Customs, discharged from the vessel, released from the port and delivered to our own or our wholesale partner's warehouse. Then, it must be inspected for quality and possible damages (it's not the pulpwood, you know) and sometimes (in very rare cases) - turned down and sent back to the manufacturer, so the whole cycle might start again.

Please do not panic if your order is delayed. We do our best to send it out asap (we don't need oversuffed warehouse either). Just give us a call and we'll try to provide our best estimate for the delivery date. We are not frauds or bubble dot-coms, operating from parent's garage. We are well established business with more than 15 year long history. We care about our reputation and resolving those rare cases of reasonable disputes with clients to mutual satisfaction, even sometimes it cost us much more than we've expected.

We offer curbside delivery only for large items, unless otherwise specified in product description or arranged separatelly and confirmed it writing by FurnitureNY.com. If the item you purchased is applicable for free assembly - it must be confirmed in writing by FurnitureNY.com. Usually, large items with complicated assembly, like bedroom sets are applicable within specified states, but confirmation is still required. Tables, stools and small accessories are NOT applicable for free assembly. FurnitureNY.com cannot be held liable if customer misread or misunderstood our policies and never clarified the issue with FurnitureNY.com staff in writing PRIOR to the purchase.

FurnitureNY.com can not be held responsible for delays in shipping.

Damage Claims

Inspect your furniture for damage before you sign the trucking company delivery acceptance form. Do not sign the trucking company acceptance form until you (or your agent) has inspected your furniture for damage during shipping. If your furniture is damaged beyond repair refuse delivery. In the event your furniture is damaged during shipping notify us immediately. A place for you to record damage will be provided to you on a receipt given to you by the truck driver when your furniture is delivered. You MUST list any damage on the trucking company delivery form. NO DAMAGE CLAIMS WILL BE ALLOWED IF ITEMS ARE SIGNED FOR CLEAR! NO CONSEALED DAMAGE ALLOWED. NO DAMAGE CLAIM WILL BE ALLOWED IF COMPLAINT WAS MADE LATER THAN IN 48 HRS AFTER THE DELIVERY.

Take photographs of any damage including the packing and the furniture. Please forward photographs to us. Notify us immediately if you notice any damage. The trucking company is responsible to reimburse you for any damage that occurs in shipping. The manufacturer will also replace any piece damaged prior to shipping.

Your must receive authorization from FURNITURENY.COM prior to returning any item due to damage in shipping. FURNITURENY.COM is NOT LIABLE for any damage that occurs if you ship your furniture yourself (pick up from our warehouse or factory with your own truck or shipper).